Understanding User Behavior in Healthcare Design Analysis: A Case Study of Resala Specialty Hospital

Elshahat, Ahmed Adel; AboMagd, Henar

doi:10.21608/ijeasou.2025.339187.1005

Understanding User Behavior in Healthcare Design Analysis: A Case Study of Resala Specialty Hospital

Document Type : Original Article

Authors

Department of Architecture, Faculty of Engineering, October 6 University, Giza, Egypt

10.21608/ijeasou.2025.339187.1005

Abstract

This scholarly article delves into the frequently disregarded element of user behavior in the realm of healthcare design. By employing Resala Specialty Hospital as a representative case study, our objective is to pinpoint critical issues and characteristics. These findings can subsequently serve as valuable inputs to enhance and refine design proposals in the healthcare sector. The ultimate goal is to foster a more user-centric approach in healthcare design, thereby improving the overall user experience and satisfaction. This endeavor underscores the importance of integrating user behavior insights into the design process, a factor that has been largely neglected in traditional healthcare design practices. Healthcare centers represent a crucial component of the medical network, offering a range of services to a designated population. These centers are typically staffed by a cadre of general practitioners and nurses who deliver primary healthcare services. The scope of services traditionally encompasses family practice and dental care; however, a significant number of clinics have broadened their offerings to include specialties such as internal medicine, pediatrics, women’s health, family planning, and ancillary services like pharmacy, optometry, and laboratory testing. In nations that have implemented a universal healthcare system, healthcare centers are frequently utilized by the majority of the populace. Conversely, in regions lacking such a system, these centers primarily serve individuals who are uninsured, underinsured, those with limited financial resources, or residents of areas with scarce access to primary healthcare facilities.

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